ExpertConnect New 4.46.0

ExpertConnect offers a streamlined platform for agricultural and construction customers to easily communicate with their local John Deere dealer for support. The application allows users to download the app for free and submit service tickets directly to their dealer's Parts, Service, or Integrated Solutions team. Upon submission, a team of experts is alerted to the request for assistance.

Users have the option to connect live via voice, text, or video session, facilitating rapid problem resolution. The ExpertConnect advisors are equipped to manage multiple service tickets through a user-friendly mobile and web dashboard, enhancing overall customer satisfaction.

It is important to note that by downloading the ExpertConnect application, users agree to the associated privacy policy and terms of use.

Key Features

• Direct connection with local dealer experts.
• Simple support request submission.
• Real-time connectivity for expedited issue resolution.

Key Tips

• Log in using your John Deere ID, mobile phone number, or email address.
• Ensure access to 4G, LTE, or Wi-Fi for optimal performance.
• For enhanced audio quality, utilize wired or Bluetooth headphones.
• Allow necessary permissions for video, camera, microphone, and contacts.